Privacy Policy

Published 30 October 2026

Effective date: the date of publication of this document on the Website.

This Policy describes how Axon System Lab ("Studio", "we") processes personal data on the website axonsl.com ("Website"), when the interactive online assistant is used, in business correspondence and when providing services.

1. Personal data controller

1.1.The controller is Axon System Lab, a sole proprietorship registered in the Kingdom of Cambodia. Owner: Artur Petriman, Phnom Penh, Kingdom of Cambodia.

1.2.Contacts: legal@axonsl.com (legal matters and data protection), support@axonsl.com (customer support), Telegram: https://t.me/axonslbot.

2. Categories of data processed

2.1.Data you provide directly:

• messages in the online assistant, as well as your name and contact details if you leave them so we can contact you;
• correspondence by email and in messengers;
• data for concluding and performing a contract: name, project or company name, jurisdiction, contact details, brief and project materials;
• payment details: amounts, transaction dates, invoices issued and payer details;
• CLIENTS programme records: statistics of bookings, meetings held and confirmed payments in aggregated or pseudonymised form.

2.2.Data collected automatically:

• standard technical metadata: IP address, browser and device type, pages requested, date and time of access;
• functional browser settings: selected interface language, current session identifier and user consent status (see the Cookie Policy for details);
• anonymised Website visit statistics, collected without the use of cookies.

2.3.Data from third-party platforms: basic profile identifiers when you contact us via messengers and transaction statuses from payment gateways.

2.4.Please do not send health information, data about your clients or patients, or other special categories of personal data through the Website or the online assistant. If such data is sent voluntarily, it is processed solely to respond to your request.

3. Interactive online assistant

3.1.Automatic chat replies are generated using language models of authorised AI providers. The text of a request is transmitted after consent is confirmed in the chat interface.

3.2.To generate a reply, the context of the current conversation is processed with automated measures for minimising and masking contact details.

3.3.The current chat session is stored locally in your browser until the tab is closed. When a request is submitted, the contact details, time of contact, selected language and content of the request are stored.

3.4.Replies of the online assistant are for reference only and do not constitute professional advice or a public offer.

3.5.You may withdraw your consent to data processing at any time by sending a request to legal@axonsl.com.

4. Purposes and legal bases of processing

4.2.Providing personal data is voluntary; however, without the minimum necessary contact and contract details, a contract cannot be concluded and services cannot be provided.

4.3.The Studio does not carry out automated decision-making that produces legal effects for the user.

5. Recipients of data and international transfers

5.1.Access to data is granted only to the extent necessary for the purposes stated above:

• infrastructure and hosting providers that operate and protect the Website;
• authorised AI providers (for processing online chat conversations);
• email and messaging services;
• licensed payment gateways and banks;
• professional legal and financial advisers bound by confidentiality;
• public authorities, only upon a lawful and reasoned request.

5.2.Data may be processed on secure servers outside your country of residence in compliance with applicable information security standards and contractual safeguards.

6. Retention periods

6.1.Personal data is retained:

• for requests that did not lead to a contract — up to 24 months from the last contact;
• for active contracts — for the term of the contract and thereafter for the periods required by applicable tax and civil law;
• technical metadata and security logs — for the period technically necessary to ensure the security and resilience of the infrastructure;
• local browser data — in accordance with the Cookie Policy.

6.2.After these periods expire, data is permanently deleted or anonymised.

7. Rights of data subjects

7.1.Within applicable law, you have the right to:

• request information about the processing of your data and obtain a copy of it;
• request the correction of inaccurate data or its deletion;
• request the restriction of processing or object to it;
• receive your data in a structured, machine-readable format;
• withdraw consent previously given;
• lodge a complaint with a competent data protection authority.

7.2.Requests are sent to legal@axonsl.com. Requests are handled within 30 calendar days (where necessary, we may ask the requester to verify their identity).

8. Security and age restrictions

8.1.We apply up-to-date technical and organisational security measures, including encryption of data in transit and access control.

8.2.The Website and services are intended only for adults (over 18 years of age).

9. Client projects and final provisions

9.1.When developing and maintaining client projects, the client is the controller of its end users' personal data, and the Studio acts as a processor on its behalf. Upon request, the Parties conclude a separate data processing agreement (DPA).

9.2.The current version of this Policy is always available on this page. In case of discrepancy between language versions, the English text prevails.